Why it’s important to take stock

Happy Holidays!  The end of the year is always a good time to take stock, and I don’t mean inventory!  (although that is on the list for the year’s end).  I like to take time to look back on what we’ve accomplished over the past year and give thanks to those who’ve helped us.

Over this past year we’ve brought together a terrific customer service team:  Terri, Patti, Matt, Sarah, and Scott are available via phone and Live Chat from 7am to 5 pm California time.  Also, we’ve been streamlining procedures to ensure that each experience with Arc-Zone.com always includes excellent technical support, reliable turn-around time for shipping, great follow up, and of course, our signature M&Ms with every order!
This past year has also seen an expansion of our webstore offerings.  This is in part thanks to you, our customers, for telling us what you need for your welding application.  We’ve added the Miller Safety line of products, from the new WeldX High Temperature Welding Safety apparel to Miller Welding Helmets and Respiratory Safety and Heat Stress safety equipment.
One of my favorite new products is the BSX GearPack/ Helmet Bag.  I wrote it about in the last email, but just a reminder–  it would make an excellent gift for yourself or any welder in your life!  It’s a great way to store and carry your equipment from the shop to the field. And this bag is rugged, well made and looks stylish.
Our line-up of TIG / GTAW torches has been ramped up as well.  Now alongside the Weldcraft torches, we’ve added the complete line of CK TIG Torches and replacement parts. Now you can get the two most popular TIG brands with unparalleled service and technical support. No one on the planet has more product on the shelf, and the industry experts that can help you TIG like a Pro!
And when you need to connect all this equipment to your current set up, be sure to check out the Connectors section.  From argon couplers to color-coded cable-to-cable connectors, we’ll hook you up!

In October we launched our Diamond Grinding Wheel Core Exchange program. If you missed the story in our October e-newsletter you can read about the challenges in bringing this all together right here at WeldLikeAPro.com (where we archive all our newsletters). We’re now offering top quality, made-in-the-USA replacement diamond grinding wheels for nearly every tungsten grinding machine on the market. And the best part? Your used wheel may qualify for our Core Exchange Program. In other words, your spent wheel could be worth cold hard cash.

Anyone that knows me knows how much I love this industry. I’ve always said that the welding industry is a good business to be in because no matter what is happening in the world economy, you can find somone that needs something fabricated. We have had another record-breaking year, and we look forward to 2011 and we wish you all the same.

Best Regards,

Jim Watson, President & CEO
Arc-Zone.com, Inc. (R)


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